Returns & Refunds Policy for Flower Delivery Tolworth
Our Fresh Flowers Guarantee in Tolworth
At Flower Delivery Tolworth, we pride ourselves on delivering only the freshest flowers to our customers in the Tolworth area. As a trusted local florist serving households and businesses, we want you to feel confident that every bouquet arrives vibrant and beautiful. If for any reason your flowers don’t meet your expectations, please refer to our comprehensive Returns, Refunds & Complaints policy below.
Damaged-on-Arrival Policy
We take utmost care in handling and delivering your flower arrangements. However, if your bouquet arrives damaged or has sustained impairment during delivery, please notify us as soon as possible on the day of receipt. To help us process your request quickly, we recommend keeping the item in its original packaging and photographing the damage where possible. Our team will prioritise making things right for you without delay.
Freshness Window
We guarantee the freshness of our flowers from the moment they are delivered. Our bouquets are arranged with blooms sourced daily to ensure quality and longevity. Under normal household conditions, your flowers should remain fresh for at least 5 days from delivery. If you follow the care instructions provided and notice that your flowers have wilted or declined in quality within this window, please reach out to us so we can assist you further.
Refund and Replacement Options
Your satisfaction means everything to us. Should you be dissatisfied due to damage or lack of freshness within the guaranteed window, we offer the following solutions:
- Replacement: We will arrange for a new bouquet of equal value to be delivered to your address at the next available delivery slot.
- Refund: If a replacement does not suit you, or the original order cannot be fulfilled due to stock or timing, we can offer a full or partial refund (depending on the situation) using your original payment method.
In both cases, our team will guide you through the process and ensure your request is handled with care.
Complaints Process
We value your feedback and aim to address any concerns promptly and fairly. If you have a complaint about your order, our staff, or any aspect of our service, we encourage you to contact us within 24 hours of receiving your flowers. Please include your order details and any supporting information you feel may help our investigation. Our management team reviews each complaint carefully and endeavours to respond with a resolution or further steps within 48 hours.
Why Choose Flower Delivery Tolworth?
As your reliable and established local florist, Flower Delivery Tolworth is committed to delivering a personal touch and uncompromising quality. We cherish the trust of Tolworth’s residents and local businesses and promise to uphold the highest standards in both our flowers and customer care. Your satisfaction and peace of mind are always our priority.
Contacting Us
If you have any questions regarding returns, refunds, or to raise a complaint, please use the contact form provided on our website. Your experience is important to us, and we are here to help ensure every delivery exceeds your expectations.
