Tolworth Online Flower Delivery Terms & Conditions

Introduction

These Terms & Conditions govern the relationship between you, the customer, and our online platform for flower delivery services in Tolworth and the surrounding areas. By placing an order for flower delivery in Tolworth through our website, you agree to be bound by these Terms & Conditions. We encourage all customers to read these terms carefully before making a purchase. These terms are designed to ensure a transparent, reliable, and enjoyable experience for all Tolworth customers and those in the neighbouring localities.

Order Process

Our website provides customers across Tolworth and beyond with an easy and efficient way to order flowers for delivery. The order process consists of the following steps:

• Product Selection: Browse our online catalogue for your preferred flowers, arrangements, or bouquets. Descriptions and images are provided for guidance, though actual products may vary slightly due to seasonal availability.
• Adding to Basket: Select your desired items and add them to your virtual shopping basket.
• Providing Delivery Details: Enter the recipient’s address and contact information. Ensure the details are accurate to enable prompt flower delivery across Tolworth and the surrounding regions.
• Choosing a Delivery Date: You may specify a preferred delivery date. All delivery dates are approximate and subject to circumstances such as stock availability and local delivery conditions in Tolworth.
• Order Confirmation: Before finalising your order, you will be asked to review all details. Once satisfied, proceed to payment to complete your purchase.
• Order Acknowledgement: Upon successful submission, you will receive an order confirmation. This confirmation acknowledges receipt of your order but does not constitute acceptance of the order by us.
• Order Acceptance: Acceptance occurs upon despatch of your flowers, at which point a contract is formed and we process the delivery as requested.

Payments

We accept a range of secure UK payment methods for your convenience in Tolworth. These typically include credit cards, debit cards, and other frequently used online payment gateways. The price of each flower arrangement is displayed on our product pages and includes applicable VAT unless otherwise stated. All payments must be received in full before orders are processed and flowers dispatched for delivery.

By providing your payment details, you warrant that you are authorised to use the selected payment method and that sufficient funds or credit are available to cover the total cost of your order. If payment is not received or is reversed for any reason, we reserve the right to cancel your flower delivery order and withhold dispatch until payment is received.

Flower Availability and Substitutions

Flower arrangements and specific stems are subject to seasonal availability. While we make every effort to supply your exact choice, there may be occasions, particularly during peak periods in Tolworth, where substitutions of equal or greater value may be necessary. In such cases, we ensure the overall style and colour scheme of your order are maintained. If a major substitution is required, we will endeavour to contact the customer in advance using the details provided during ordering.

Delivery Terms

We provide a professional flower delivery service throughout Tolworth and the surrounding areas. Standard delivery times and service areas will be displayed on the website at the point of order. Every effort is made to deliver at the time you request, but no guarantee can be made for exact timing due to fluctuating traffic, weather, and other conditions specific to Tolworth and its environment.

If the recipient is unavailable at the delivery address, our courier may leave the flowers in a safe place, with a neighbour, or attempt a redelivery. If delivery is not possible due to incorrect or incomplete information provided by the customer, additional charges may apply for redelivery. Please ensure all recipient details for flower delivery in Tolworth are correct and complete.

Order Amendments and Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible. Orders for flower delivery in Tolworth can usually be amended or cancelled up to 24 hours before the scheduled delivery. After this cut-off, preparation and dispatch for delivery will have commenced, and changes or refunds may not be possible.

For special or bespoke orders, cancellation may not be available after the order has been placed if custom materials or flowers have already been sourced. We will advise at the time of order if any special provisions apply.

Returns and Refunds

Due to the perishable nature of flowers, returns are generally not accepted. However, we are committed to customer satisfaction. If your flowers arrive in unsatisfactory condition or are not as described, please notify us within 24 hours of receipt, providing a photograph and order details. Where appropriate, we may offer a replacement or refund at our sole discretion.

Refunds or replacements for flower delivery Tolworth orders will not be available if delivery was not possible due to incorrect recipient details supplied by the customer or if flowers were left in a safe place as per your or the recipient's instructions. Please review all details before submitting your order.

Customer Responsibilities

Customers are responsible for ensuring all information provided during the ordering process is accurate and complete, including recipient name, address, and contact number. It is the customer’s responsibility to ensure the recipient is available to accept the delivery at the address provided or that suitable arrangements are in place in Tolworth.

If flowers are to be delivered to a work address, hospital, or any shared premises, you must provide full details including ward, department, or office location. Delivery to these types of Tolworth locations will be considered complete upon delivery to the main reception or appropriate drop-off point.

Product Descriptions and Pricing

We strive to ensure all descriptions, images, and prices are correct and up to date. In the event of a pricing or description error, we will notify you as soon as possible. You may be offered the option to either reconfirm your order at the correct price or cancel it with a full refund.

Prices for flower delivery in Tolworth are subject to change without notice, though changes will not affect orders already confirmed by us.

Limitation of Liability

To the fullest extent permitted by law, our liability to you in connection with any order for flower delivery in Tolworth or surrounding areas is limited as follows:

• We are not responsible for any indirect, incidental, or consequential loss or damage arising out of your use of our service, including any failure to deliver on a specific date or time, or loss arising from substitutions when necessary.
• Our total liability under any contract for sale of goods shall be limited to the total price paid for the goods.
• We do not accept liability for loss, damage, or deterioration caused by incorrect delivery information, absence of the recipient, acts of third parties, or events beyond our reasonable control.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under UK law.

Force Majeure

We will not be liable for any delay or failure to fulfil our obligations where the cause is beyond our reasonable control, including but not limited to natural disasters, extreme weather, strikes, traffic incidents, civil disturbance, or government restrictions affecting the supply or delivery of flowers in Tolworth.

Intellectual Property

All content and materials on our website, including text, images, and logo, remain the property of the provider and its licensors. No part of this site may be reproduced or used for commercial purposes without prior written consent.

Data Protection

Personal information provided during the flower ordering and delivery process will be processed in accordance with our privacy policy and current UK data protection laws. Your information is used solely for processing your order and enhancing your customer experience. We do not sell or share your personal details with third parties for marketing purposes.

Governing Law and Jurisdiction

These Terms & Conditions and any agreements arising under them are governed by and construed in accordance with the law of England and Wales. Disputes shall fall within the exclusive jurisdiction of the courts of England and Wales. These terms apply to all customers purchasing flower delivery services in Tolworth and the surrounding areas.

Changes to Terms & Conditions

We reserve the right to update or amend these Terms & Conditions at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review these terms each time you place an order for flower delivery in Tolworth. Continued use of the site and services following any changes indicates your acceptance of the new terms.

Contact and Customer Service

If you have any queries, comments, or concerns about these Terms & Conditions or any aspect of our online flower delivery service in Tolworth, please use the contact form provided on our website. We are committed to providing a high standard of service and welcome feedback from all our customers in Tolworth and the nearby communities.

By placing any order on our website you confirm that you have read, understood, and agree to be bound by these Terms & Conditions as they apply to flower delivery Tolworth and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Tolworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Tolworth.

For assistance with orders, returns or account queries, please fill out the Contact Us form.